You will find a freshly laundered bathrobe and towel in your locker which is available for your use whilst at our spa.
Don't forget your favourite book, swimming costume and flip flops or suitable footwear (if on a spa experience). In the changing rooms the showers are equipped with body wash, shampoo and conditioner.
We also provide hair dryers, cleansing lotion and body moisturisers for guests use.
If you have a gift voucher, please ensure you bring this with you as you will need to hand this in as payment towards your treatment/experience. Failure to bring the voucher will result in your treatment/experience having to be paid in full by either cash or card. We will be happy to honour or extend your voucher for you to use towards a future booking.
We request that all packages, promotions, events and larger treatments bookings are paid in full at the time of making the reservation and are non-refundable. If you are making a booking with a gift voucher or for a smaller treatment, a valid credit card number will be required at the time of booking to guarantee the reservation. Should you require to cancel your booking, we will provide an option to change your date and rebook an alternative date at no additional cost, when this request is made within the cancellation policy terms.
Please note: any refunds due will be given in the form of a Simpsons gift voucher. Cash refunds are not available.
Individual Treatments of 90 minutes or less
Please provide ys with a minimum of 24 hrs notice if you need to cancel or rearrange your appointment
Treatments of 90 minutes or more, packages, promotional offers and special events
Please provide us with a minimum of 72 hrs notice if you wish to cancel or rearrange a booking.
Appointments cancelled or changed outside the correct notice period will incur a 50% charge, and non arrival without notice will incur up to 100% of the charge if we are unable to fill the missed appointment slot. The credit card used to secure your booking will be charged.
Please ensure you read and understand our terms and conditions before booking. This constitutes a contract between Simpsons (Lincoln ) Ltd and all customers booked as part of an individual reservation or spa package.
We require all new customers to complete and sign a health questionnaire on their first visit. On subsequent visits please inform us of any change to any health related problems prior to any treatments to ensure treatments are not contra-indicated.
If your treatment choice is unsuitable an alternative will be offered. Simpson's cannot take any responsibility for any unknown allergies or reactions including those to any home care products. No refunds or exchanges will be given.
- Should you wish to have a patch test 48hrs prior to any treatment please request at reception
- After your treatment please ensure you take away any relevant aftercare leaflets/instructions.
We have launched a loyalty scheme as a thank you for your continued support.
Our loyalty scheme is available to download for free from the Google and Apple App Stores. This way it will be with you at all times on your phone, so no more forgetting to bring it with you to your appointments. Just hand us your phone and we will input a unique code each time you qualify for stamp.
To download our app please search ‘Simpsons beauty’ on your app store.
On our app you will find the latest offers, Facebook feed, treatments and spa experience price list, opening times, contact numbers and enquirers form along with your loyalty card. You will also receive push notifications with exclusive app holder offers and money off codes.
Terms and conditions of our loyalty scheme
- A stamp can be rewarded for treatment or product purchases when your transaction exceeds £25 or more.
- You will not qualify for a stamp when purchasing gift vouchers but a stamp can be issued to the person redeeming the voucher when a transaction is over £25.
- 1 stamp can be awarded at the time of a course purchase but not when the treatments are redeemed off the course.
- A stamp can only be issued for your own treatments and not when paying for other people treatments.
- Only 1 stamp will be awarded per customer per day.
- If you loose your app card unfortunately we are unable to honour any previously earned stamps.
- One you fill your loyalty card we will issue you with a £25 voucher which may be redeemed against treatments only and must be used before the stated expiry date.
- This offer can be withdrawn at any time without notice.
Simpson's are not responsible for the loss of or damage to personal belongings.
Prices are correct at time of going to print. Please check your price list is current before booking.
Unfortunately we are unable to honour lost or stolen gift vouchers. Please keep your vouchers safe as you will need to hand them in as payment at the time of your treatment/experience. Failure to do so will result in your treatment/experience needing to be paid in full.
As a consideration to other customers and for health and safety reasons children under 16yrs are not permitted to accompany customers for their appointments at Simpsons.
If you arrive with time to spare prior to your treatment you will receive one complimentary drink of your choice.
We serve award winning stokes tea and coffee, fruit and herbal tea or fresh fruit juice, Complimentary fresh iced water is available throughout your stay. Wine, Prosecco and champagne may be ordered from the hotel and brought across to the spa (additional charges apply)
Additional drinks after your treatment are chargeable and will be added to your bill.
All drinks are changeable for guests who are not having a treatment/ experience with us.
We guarantee our work. If you are dissatisfied please return to the location you had your treatment by appointment within 5 days and we will carry out services necessary to give complete satisfaction.Cash refunds will not be given.
Want to ask us a question? Fill out the form below and we will get back to you. If booking a treatment a member of staff will get back to you within 24hrs