We understand that there can be, on occasions, the requirement to cancel treatments, promotional offers, and spa packages. As a courtesy to our other guests and our therapists, we have the following cancellation terms:

Individual Treatments:

Please provide us with a minimum of 24 hrs notice if you need to cancel or rearrange your appointment. Appointments cancelled or changed within 24 hrs may incur a 50% charge, and non arrival without notice may incur 100% charge. The credit card used to secure your booking may be charged if you fail to cancel with less than 24 hours notice.

Twilight / Lazy Sunday Experience, Treatment Rituals, salon packages, Promotional Offers and Special Events:

Please provide us with a minimum of 72 hrs notice if you wish to cancel or rearrange a booking. Bookings cancelled or changed within 72 hrs may incur a 50% charge and non arrival without notice may  incur 100% charge.

Full / Half Day Spa Experiences:

Please provide us with a minimum of 14 days notice if you need to rearrange your full/half day spa experience. Bookings rearranged between 14 and 7 days of arrival date may incur a 50% charge and less than 7 days may incur 100% charge.

We ask that if you are not prepared to follow our policy then please only book a last minute reservation when you are certain you are able to attend.(Last minute reservations are possible and we will do our best to accommodate, but are not always guaranteed).

Please ensure you read and understand our terms and conditions before booking. This constitutes a contract between Simpsons (Lincoln ) Ltd and all customers booked as part of an individual reservation or spa package.