As a courtesy to all our guests, we operate a  prompt appointment schedule. We advise you to arrive at least 10 minutes before your treatment commences. A late arrival may mean that your treatment time is reduced or unable to be honoured

On arrival please check in at the spa desk where you will be given  your locker key and a printed copy  of  your personal itinerary. If you have not pre booked lunch but wish to you can do this now .if you wish to book any more treatments on the day we will do our very best to accommodate your request but this may not always be possible. we do recommend advanced booking.

You will find a freshly laundered bathrobe with disposable slippers in you locker which is available  for your use whilst at our spa.

Don’t forget your favorite book and swimming costume.

If on a package you will also find a selection of magazines and mp3 players which are available to borrow at reception.

In the changing rooms the showers are equipped with body wash , shampoo and conditioner. We provide hair dryers cleansing lotion and body moisturisers.

All larger treatments and packages are prepaid at the time of making the reservation. If you are making a booking with a gift voucher or for a smaller treatment  a valid credit card number will be required at the time of booking to guarantee the reservation.

Please note if you need to cancel or rearrange your booking for individual treatments we will require 48 hours or you will be charged the full amount.

Cancellations on group packages, full and half day  packages will require a 7 day notice to avoid full charge of services booked

All cancellations and refunds will be given in the form of a Simpsons  gift voucher.

Cash refunds are not available.

Please  inform us of any health related problems prior to any treatments to ensure treatments are not contra- indicated.

For example pregnancy, allergies, diabetes, blood pressure, epilepsy, thyroid, heart conditions.

Simpsons cannot take any responsibility for any unknown allergies or reactions.

If you  are not on a spa package and would like lunch or dinner in the hotel we recommend making a restaurant reservation as we cannot guarantee the availability.

Lunch is included in  our half and full day packages.

Special rates apply to all spa guests on  full or half day packages wishing to upgrade to an overnight or weekend stay including breakfast and dinner.

If you are not on a full or half day spa package the  full hotel prices will apply.

Please contact us for any special offers we may have.

Booking is essential to avoid  disappointment

Mobile phones should be switched off whilst in and around the spa.

Simpsons are not responsible for the loss of or damage to personal belongings.

*Guests wishing to use the  spa hot tub who are not on a spa package can do so when booked in for treatments of a value of £150 or more.

*The hotel pool and leisure facilities are only available for guests on a full day package or guests staying over night at the hotel.

*May we politely remind guests that locker keys towels and robes  must be returned at the end of your time with us. Failure to do so will unfortunately result in a £50 replacement fee.

Prices are correct at time of going to print and are subject to alteration without prior notice.

We guarantee our work.

If you are dissatisfied please return to the salon by appointment within 5 days and we will carry out services necessary to give complete satisfaction

(Information marked* is only applicable to our spa guests).