To ensure full treatment time, please arrive promptly at your allocated check in time. A late arrival may mean that your treatment time is reduced or unable to be honoured.
On arrival for a spa package, we invite you to come and check in at the spa desk. You will be given your locker key and a copy of your personal itinerary. If you wish to book any more treatments on the day, we will do our very best to accommodate your request, but this may not always be possible. We do recommend advanced booking.
You will find a freshly laundered bathrobe and towel in your locker which is available for your use whilst at our spa (applicable to guests on a spa package which includes the use of our outdoor hot tub). Don’t forget to bring either a pair of flip flops or slippers and your swim wear (please be aware that the Rasul muds can stain swimwear). Our changing rooms are equipped with body wash, shampoo and conditioner. We provide hair dryers, cleansing lotion and body moisturisers for guests to use.
We request that all packages, courses, promotions, events and larger treatment bookings are paid in full at time of making the reservation and are non-refundable. If you are making a booking with a gift voucher or for a smaller treatment, a valid credit card number will be required at the time of booking to guarantee the reservation. Should you need to cancel your booking, we will provide an option to change your date and rebook an alternative date at no additional cost, when this request is made within the cancellation policy terms. Please note: Any refunds due will be given in the form of a Simpsons gift voucher. Cash refunds are not available.
Please take the time to read the following cancellation policy.
We understand that at times things can occur which may prevent you from giving the relevant notice to cancel or rearrange your booking, we will always try to fill your appointment slot at short notice to avoid charging you the cancellation fee. However, please understand that this is not always possible. We are a privately owned, independent business, and as a courtesy to our staff, your scheduled therapist cost does need to be covered should we be unable to fill your appointment slot. This is to enable us to stay competitive to be able to offer our customers the best prices possible. We politely ask that if you are not happy to be charged the cancellation fee should we not be able to fill your cancelled appointment slot, that you only make a last-minute booking when you are certain you can attend. (Last minute reservations are possible, and we will do our best to accommodate, but are not always guaranteed.)
Individual Treatments of 90 minutes or less
Please provide us with a minimum of 24 hrs notice if you need to cancel or rearrange your appointment
Treatments of 90 minutes or more, packages, promotional offers and special events
Please provide us with a minimum of 72 hrs notice if you wish to cancel or rearrange a booking.
Full and Half day spa experiences, group bookings and other large bookings for 4 or more guests.
Please provide us with a minimum of 7 days’ notice if you need to re-arrange and of these bookings.
Appointments cancelled or changed outside the correct notice period will incur a 50% charge, and non-arrival without notice will incur up to 100% of the charge if we are unable to fill the missed appointment slot. The credit card used to secure your booking will be charged.
We require all new customers to complete and sign a health questionnaire on their first visit. On subsequent visits please inform us of any change to any health-related problems prior to any treatments to ensure treatments are not contra-indicated.
If your treatment choice is unsuitable an alternative will be offered. Simpson’s cannot take any responsibility for any unknown allergies or reactions including those to any home care products. No refunds or exchanges will be given.
Our staff members are not qualified medical professionals and cannot determine your suitability for treatments based on your medical conditions. It is the customers responsibility to check prior to making any booking or receiving any treatment, that the treatment you wish to have is not contra-indicated to any medical conditions or allergies. If you know or are concerned that you have a medical condition that might interfere with you enjoying a treatment safely you should get advice from a relevant medical professional and follow that advice. You are ultimately responsible for your own general health and welfare and Simpsons cannot be held responsible should you proceed with a treatment that is contra-indicated.
Patch Testing and Allergies
Only certain treatments require a patch test to be carried out 48 hours before your first appointment and every six months thereafter. These treatments include:
HD Brows, lash treatments, tinting treatments, laser treatments and semi-permanent makeup.
You must attend one of our locations for a patch test 48 hours prior to your first treatment.
As allergies can develop at any time to any treatment, all treatments are at your own risk. If you are concerned about any side effects or having a reaction to any of our treatment, it is advisable to have a patch test 48 hours prior to any treatment either now or in the future, especially if you have sensitive skin or have had a previous reaction to any product or treatment.
However even if you do not have a reaction to the patch test it does not guarantee that a reaction will not occur on the day of your treatment or after the treatment is completed, It just minimises the risk and therefore as a precaution we would advise you to be re-patch tested 48 hours before each treatment either now or in the future.
It is the customers responsibility to request and attend one of our locations for a patch test 48 hour prior to the booked treatment. Simpsons cannot be held responsible for any reactions or side effects, you may have either now, or in the future including those to any home care products you may purchase. No refunds or exchanges will be given should you have a reaction.
Simpsons Treat Card
We have launched our new treat card.
Join our reward loyalty scheme today and earn free treatments with the simpsons treat card
Collect 1 point for every £1 you spend instore with us on either treatments or products.
Benefits of being a treat card member
- Treat Cards are £1 and can be purchased from both our receptions.
- The more points you have the greater your reward treat will be.
- Receive exclusive email offers and discounts
- Attend our exclusive VIP treat card members events throughout the year
- Bonus days with double points
How do treat cards work?
Earn free treatments by collecting points on your personal treat card key fob.
Ways to earn points
- One point for every £1 spent on treatments
- One point for every £1 spent on homecare products
- Double points on your next treatment when you rebook at check out.
- You will even receive the points when your purchase a course of treatments. All courses are discounted with a free treatment. Plus, you will receive the following points. Treat courses up to the value of £249 receive 50 treat points.
What are reward treatments?
When you have earnt enough points, our system will generate a list of all the reward treatments available to you with the points you have currently saved. This list is personal to you and everyone’s list will be different. It is made up of all the treatments you have not tried with us before. The more points you save, the better your rewards list will be.
How do I book a reward treatment?
Our bookings team can let you know what treatments have been generated for you at the time of making your usual appointment. A reward treatment can only be redeemed alongside a payable treatment. Reward treatments are unable to be booked online.
Cancelling or rearranging reward treatments
Please give 24 hours’ notice to cancel or rearrange your reward appointment. Failure to give the correct notice may result in the loss of points if we are unable to fill your appointment.
- There may be occasions when advertised services and facilities need to be withdrawn temporarily i.e. due to repair, cleaning, or adverse weather conditions, we reserve the right to make such alterations without prior notice and we are unable to accept any liability as a result thereof.
- Young children under 16 are unable to accompany you to your appointment due to health and safety
- Simpson’s are not responsible for the loss or damage to any personal belongings.
- Prices are correct at time of going to print. Please check your price list is current before booking.
- All treatment times stated include a consultation and home care recommendations.
- We guarantee our work. If you are dissatisfied, please return to the location you received your treatment by appointment within 5 days and we will carry out services necessary to give complete satisfaction. (refunds are not available)
Please ensure you read and understand our terms and conditions before booking. This constitutes a contract between Simpsons (Lincoln) Ltd and all customers booked as part of an individual reservation or package.
Want to ask us a question? Fill out the form below and we will get back to you. If booking a treatment a member of staff will get back to you within 24hrs