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General Information

Click the bars below to find out more about a range of topics about Simpsons. If you have any other questions please don’t hesitate to contact us by phone, email or setting up an enquiry by filling out the form on this page. If you would like to download a copy of our sample price list please click the link below.

We are now offering a FREE click and collect service from our Branston branch. You will be able to collect during our normal opening hours. View our online shop , select click and collect at check out.

Payment must be made prior to collection. Unfortunately, our website does not allow vouchers to be used as payment for products at this time.

Check our offers page for exclusive click and collect offers.

We are doing everything we can to ensure we can safely welcome you back to us. We have implemented new safety protocols based on advice from the government. We have heightened our already rigorous hygiene, infection control and sanitation practices. Further details of our new practises will be sent out to you prior to your pre booked appointment. 

If you would like a copy of our COVID-19 risk assessment. Please email info@simpsonsbeauty.com

Click here to view all the measures we have taken

To ensure full treatment time, please arrive promptly at your allocated check in time. A late arrival may mean that your treatment time is reduced or unable to be honoured. 

On arrival for a spa package, we invite you to come and check in at the spa desk. You will be given your locker key and a copy of your personal itinerary. If you wish to book any more treatments on the day, we will do our very best to accommodate your request, but this may not always be possible. We do recommend advanced booking.

You will find a freshly laundered bathrobe and towel in your locker which is available for your use whilst at our spa (applicable to guests on a spa package which includes the use of our outdoor hot tub). Don’t forget to bring either a pair of flip flops or slippers and your swim wear (please be aware that the Rasul muds can stain swimwear). Our changing rooms are equipped with body wash, shampoo and conditioner. We provide hair dryers, cleansing lotion and body moisturisers for guests to use.

We request that all packages, courses, promotions, events and larger treatment bookings are paid in full at time of making the reservation and are non-refundable. If you are making a booking with a gift voucher or for a smaller treatment, a valid credit card number will be required at the time of booking to guarantee the reservation. Should you need to cancel your booking, we will provide an option to change your date and re-book an alternative date at no additional cost, when this request is made within the cancellation policy terms. Please note: Any refunds due will be given in the form of a Simpsons gift voucher. Cash refunds are not available.
Please note that all our calls are recorded. Recordings are paused when payment details are given.

Please take the time to read the following cancellation policy.

We understand that at times things can occur which may prevent you from giving the relevant notice to cancel or rearrange your booking, we will always try to fill your appointment slot at short notice to avoid charging you the cancellation fee. However, please understand that this is not always possible. We are a privately owned, independent business, and as a courtesy to our staff, your scheduled therapist cost does need to be covered should we be unable to fill your appointment slot. This is to enable us to stay competitive to be able to offer our customers the best prices possible.  We politely ask that if you are not happy to be charged the cancellation fee should we not be able to fill your cancelled appointment slot, that you only make a last-minute booking when you are certain you can attend. (Last minute reservations are possible, and we will do our best to accommodate, but are not always guaranteed.)

Individual Treatments of 90 minutes or less

Please provide us with a minimum of 24 hrs notice if you need to cancel or rearrange your appointment

Treatments of 90 minutes or more, packages, promotional offers and special events

Please provide us with a minimum of 72 hrs notice if you wish to cancel or rearrange a booking.

Full and Half day spa experiences, group bookings and other large bookings for 4 or more guests.

Please provide us with a minimum of 7 days’ notice if you need to re-arrange and of these bookings.

Appointments cancelled or changed outside the correct notice period will incur a 50% charge, and non-arrival without notice will incur up to 100% of the charge if we are unable to fill the missed appointment slot. The credit card used to secure your booking will be charged.

COVID-19 Cancellations

As a small local business we are unable to offer cash refunds, this is part of our normal terms and conditions of booking and these terms do have to remain in place in these unusual circumstances. All money will remain your account and can be used at a later date. If you do cancel with less than 24 hours notice due to COVID-19 symptoms or a positive test we will do our best to try and fill your missed/cancelled appointment slot to avoid a charge, however if we are unable to do this, our normal cancellation charges still apply. As per government guidelines you must not attend your appointment if you have ANY COVID-19 symptoms or a positive test. If you are unhappy with our booking terms, please only make a last minute booking when you can guarantee you are able to attend. 

We require all new customers to complete and sign a health questionnaire on their first visit. On subsequent visits please inform us of any change to any health-related problems prior to any treatments to ensure treatments are not contra-indicated.

If your treatment choice is unsuitable an alternative will be offered. Simpson’s cannot take any responsibility for any unknown allergies or reactions including those to any home care products. No refunds or exchanges will be given.

Our staff members are not qualified medical professionals and cannot determine your suitability for treatments based on your medical conditions. It is the customers responsibility to check prior to making any booking or receiving any treatment, that the treatment you wish to have is not contra-indicated to any medical conditions or allergies. If you know or are concerned that you have a medical condition that might interfere with you enjoying a treatment safely you should get advice from a relevant medical professional and follow that advice. You are ultimately responsible for your own general health and welfare and Simpsons cannot be held responsible should you proceed with a treatment that is contra-indicated.

Patch Testing and Allergies

Only certain treatments require a patch test to be carried out 48 hours before your first appointment and every six months thereafter. These treatments include:

HD Brows, lash treatments, tinting treatments, laser treatments and semi-permanent makeup.

You must attend one of our locations for a patch test 48 hours prior to your first treatment.

As allergies can develop at any time to any treatment, all treatments are at your own risk. If you are concerned about any side effects or having a reaction to any of our treatment, it is advisable to have a patch test 48 hours prior to any treatment either now or in the future, especially if you have sensitive skin or have had a previous reaction to any product or treatment.

COVID UPDATE

If you have had COVID-19 or a COVID-19 vaccination since your last treatement or patch test, you will need to attend a patch test prior to the above treatments.

However even if you do not have a reaction to the patch test  it does not guarantee that a reaction will not occur on the day of your treatment or after the treatment is completed, It just minimises the risk and therefore as a precaution we would advise you to be re-patch tested 48 hours before each treatment either now or in the future.

It is the customers responsibility to request and attend one of our locations for a patch test 48 hour prior to the booked treatment.  Simpsons cannot be held responsible for any reactions or side effects, you may have either now, or in the future including those to any home care products you may purchase. No refunds or exchanges will be given should you have a reaction.

Simpsons Treat Card

Join our reward loyalty scheme today and earn free treatments with the simpsons treat card.
Earn one point for every £1 you spent on full priced individual treatments or products (excluding spa experiences, online purchases and course purchases).

Benefits of being a treat card member

  • Treat Cards are £1 to purchase and can be purchased in store.
  • The more points you have the greater your reward treat will be. 
  • Receive exclusive email offers and discounts.
  • Attend our exclusive VIP treat card members events throughout the year.
  • Bonus days with double points.

How do treat cards work?

Earn free treatments by collecting points on your personal treat card key fob. 

Ways to earn points

  • One point will be rewarded for every £1 spent on full price treatments up to a maximum value of 75 points per treatment.
  • One point for every £1 spent on full priced homecare products up to a maximum value of 75 points per product.

Reward points are not given on special offers, spa packages or course purchases.

What are reward treatments?

When you have earnt enough points, our system will generate a list of all the reward treatments available to you with the points you have currently saved. This list is personal to you and everyone’s list will be different. It is made up of all the treatments you have not tried with us before. The more points you save, the better your rewards list will be.

How do I book a reward treatment?

Our bookings team can let you know what treatments have been generated for you at the time of making your usual appointment. A reward treatment can only be redeemed alongside a payable treatment. Reward treatments are unable to be booked online.

Cancelling or rearranging reward treatments

Please give 24 hours’ notice to cancel or rearrange your reward appointment. Failure to give the correct notice may result in the loss of points if we are unable to fill your appointment.

Other information and T&C's

Points have no monetary value. You can not use points to part pay for any treatments or products. Only the treatments generated are able to be redeemed against your treat points. No treat points can be given if you do not have your treat card present to be scanned at check out. Treat points cannot be backdated should you forget your treat card. If you need a replacement card a £1 fee will apply. Treat card points are only given to the person having the treatment and are not available with gift voucher purchases but will be given to the person who redeems the gift card value. Treat points cannot be transferred to a different customer and only the treat card holder can redeem the treat treatment. We reserve the right to stop or change our reward scheme at any time with no prior notice. Treat points are not available with aesthetic or permanent make up treatments.

Please email a copy of your CV with a cover letter, stating your experience, qualifications, preferred branch location and the hours you are looking for to terri@simpsonsbeauty.com

- There may be occasions when advertised services and facilities need to be withdrawn temporarily i.e. due to repair, cleaning, or adverse weather conditions, we reserve the right to make such alterations without prior notice and we are unable to accept any liability as a result thereof. - Young children under 16 are unable to accompany you to your appointment due to health and safety - Simpson’s are not responsible for the loss or damage to any personal belongings. - Prices are correct at time of going to print. Please check your price list is current before booking. - All treatment times stated include a consultation and home care recommendations. - We guarantee our work. If you are dissatisfied, please return to the location you received your treatment by appointment within 5 days and we will carry out services necessary to give complete satisfaction. (refunds are not available) Please ensure you read and understand our terms and conditions before booking. This constitutes a contract between Simpsons (Lincoln) Ltd and all customers booked as part of an individual reservation or package.

- Please note that all our calls are recorded for monitoring and traning purposes.

- Please note that all our calls are recorded. Recordings are paused when payment details are given.

Contact form

Want to ask us a question? Fill out the form below and we will get back to you. If booking a treatment a member of staff will get back to you within 24hrs

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