Please take the time to read the following cancellation policy.
We understand that at times things can occur which may prevent you from giving the relevant notice to cancel or rearrange your booking, we will always try to fill your appointment slot at short notice to avoid charging you the cancellation fee. However, please understand that this is not always possible. We are a privately owned, independent business, and as a courtesy to our staff, your scheduled therapist cost does need to be covered should we be unable to fill your appointment slot. This is to enable us to stay competitive to be able to offer our customers the best prices possible. We politely ask that if you are not happy to be charged the cancellation fee should we not be able to fill your cancelled appointment slot, that you only make a last-minute booking when you are certain you can attend. (Last minute reservations are possible, and we will do our best to accommodate, but are not always guaranteed.)
Individual Treatments of 90 minutes or less
Please provide us with a minimum of 24 hrs notice if you need to cancel or rearrange your appointment
Treatments of 90 minutes or more, packages, promotional offers and special events
Please provide us with a minimum of 72 hrs notice if you wish to cancel or rearrange a booking.
Full and Half day spa experiences, group bookings and other large bookings for 4 or more guests.
Please provide us with a minimum of 7 days’ notice if you need to re-arrange and of these bookings.
Appointments cancelled or changed outside the correct notice period will incur a 50% charge, and non-arrival without notice will incur up to 100% of the charge if we are unable to fill the missed appointment slot. The credit card used to secure your booking will be charged.
As a small local business we are unable to offer cash refunds, this is part of our normal terms and conditions of booking and these terms do have to remain in place in these unusual circumstances. All money will remain your account and can be used at a later date. If you do cancel with less than 24 hours notice due to COVID-19 symptoms or a positive test we will do our best to try and fill your missed/cancelled appointment slot to avoid a charge, however if we are unable to do this, our normal cancellation charges still apply. As per government guidelines you must not attend your appointment if you have ANY COVID-19 symptoms or a positive test. If you are unhappy with our booking terms, please only make a last minute booking when you can guarantee you are able to attend.