We require all new customers to complete and sign a health questionnaire on their first visit. On subsequent visits please inform us of any change to any health-related problems prior to any treatments to ensure treatments are not contra-indicated.
If your treatment choice is unsuitable an alternative will be offered. Simpson’s cannot take any responsibility for any unknown allergies or reactions including those to any home care products. No refunds or exchanges will be given.
Our staff members are not qualified medical professionals and cannot determine your suitability for treatments based on your medical conditions. It is the customers responsibility to check prior to making any booking or receiving any treatment, that the treatment you wish to have is not contra-indicated to any medical conditions or allergies. If you know or are concerned that you have a medical condition that might interfere with you enjoying a treatment safely you should get advice from a relevant medical professional and follow that advice. You are ultimately responsible for your own general health and welfare and Simpsons cannot be held responsible should you proceed with a treatment that is contra-indicated.
Patch Testing and Allergies
Only certain treatments require a patch test to be carried out 48 hours before your first appointment and every six months thereafter. These treatments include:
HD Brows, lash treatments, tinting treatments, laser treatments and semi-permanent makeup.
You must attend one of our locations for a patch test 48 hours prior to your first treatment.
As allergies can develop at any time to any treatment, all treatments are at your own risk. If you are concerned about any side effects or having a reaction to any of our treatment, it is advisable to have a patch test 48 hours prior to any treatment either now or in the future, especially if you have sensitive skin or have had a previous reaction to any product or treatment.
If you have had COVID-19 or a COVID-19 vaccination since your last treatement or patch test, you will need to attend a patch test prior to the above treatments.
However even if you do not have a reaction to the patch test it does not guarantee that a reaction will not occur on the day of your treatment or after the treatment is completed, It just minimises the risk and therefore as a precaution we would advise you to be re-patch tested 48 hours before each treatment either now or in the future.
It is the customers responsibility to request and attend one of our locations for a patch test 48 hour prior to the booked treatment. Simpsons cannot be held responsible for any reactions or side effects, you may have either now, or in the future including those to any home care products you may purchase. No refunds or exchanges will be given should you have a reaction.