We request that all packages, courses, promotions, events and larger treatment bookings are paid in full at time of making the reservation and are non-refundable. If you are making a booking with a gift voucher or for a smaller treatment, a valid credit card number will be required at the time of booking to guarantee the reservation. Should you need to cancel your booking, we will provide an option to change your date and rebook an alternative date at no additional cost, when this request is made within the cancellation policy terms. Please note: Any refunds due will be given in the form of a Simpsons gift voucher. Cash refunds are not available.