Privacy Policy
At Simpsons (Lincoln) Ltd, your privacy is extremely important to us, and we take your privacy seriously. We are committed to protecting and respecting any personal and identifiable information that you might provide us with whilst you visit our website or instore at our branches. The following privacy statement will explain what personal data we collect from you and how we use that information.
The data we collect from you is for “legitimate interest” as recognized by the data protection act. The processing of this information is fair and lawful and complies with the data protection principles.
We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice. Where we request sensitive personal data from you (i.e health or medical data), the reason(s) for the request will be clearly given along with the purposes of the processing.
This website and our salons and spa are owned and managed by Simpsons (Lincoln) Ltd.
Simpsons (Lincoln) Ltd are the data controller and processes your personal information for the purposes laid out in this privacy notice. We are responsible for the collected and proper management of any personal information you submit on our website or instore. We will keep your personal details secure and use the information you provide consistently with applicable privacy data protection laws and the terms of this policy.
Simpsons (Lincoln) Ltd operate a booking system, and uses Phorest Salon Software to manage the salon for appointment scheduling, CRM and marketing. Phorest, Anglesea Mills, 9 Anglesea Row, Smithfield, Dublin 7, D07 W5NE, Ireland, who acts as a data processor on behalf of Simpsons (Lincoln) Ltd and have access to personal information only in cases that customer support or troubleshooting is required by Simpsons (Lincoln) Ltd. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
The data we collect from you depends on your interaction with us. The type of data we collect can include the following:
Name and contact details – We collect your name, home address, email address, date of birth, phone number and any other relevant contact details.
Demographic details – We collect information about your age, gender and country.
Login information- We collect information that you provide to us for the purpose of registering with us online.
Including, information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
Your Computer- We may collect information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views).
Payment details–The data we collect to complete the transaction may include the credit card or payment used for the purchase of goods, including information relating to any purchases you make of our goods or services.
Relevant Medical information – We collect information regarding any medical information that is necessary for the safe administration of treatments.
Guest information – We collect information about any guests that you might be visiting Simpsons with and any other information that you choose to send to us.
Personal data shall be obtained only for specified and lawful purposes and shall not be further processed in any manner incompatible with those purposes.
Personal data we collect shall be adequate, relevant and not excessive in relation to the purposes for which they are processed, Personal data will be accurate and, where necessary, kept up to date.
Simpsons (Lincoln) Ltd will use the data we collect to operate our business and provide you with the products and services we offer. This includes using data to help personalise your experience. We may also use the data we collect to communicate with you. For example, keeping you informed about your booking.
Your personal data is processed to;
-Collect specific personal data (name, address, email, contact number, DOB) that is required to enter into a contract to sell a product or service.
-Engage in communication with you including to secure your booking, send confirmation and reminders of appointments, and requests to cancel or change bookings.
-Collect relevant Health information to perform the agreed service appropriately, and potentially highlight areas that products and services may cause issues to clients because of their health.
-Ensure a safe service and provide industry standard advice.
-Select relevant offers, promotions, and information for you.
-Estimate the number of customers we have.
-Hold personal data that is required by law or to respond to legal process.
-Hold for insurance purposes.
-Store customer records.
-To maintain our own business records and accounts.
-For Marketing, such as;
-Providing you with information about any products you have previously purchased or informing you about any similar products that relate to products you have previously purchased.
-Measuring and understanding the effectiveness of any advertising we serve to you.
-To administer the website
-To improve your browsing experience by personalising the website
–To enable your use of the services available on the website
– To send to you goods purchased via the website or over the phone, and supply to you services purchased via the website or over the phone
– To send statements and invoices to you, and collect payments from you.
-To send you general (non-marketing) commercial communications.
-To send you email notifications which you have specifically requested.
-To send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
If your personal data is held by Simpsons (Lincoln) Ltd you hold particular rights over it. Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all of our direct marketing or by contacting the Simpsons (Lincoln) Ltd Data Officer.
You also have the right to:
-To be informed of how your personal data will be used before it is collected.
-To access your personal data and information on how your information is used after it has been gathered.
-To have personal data corrected if it is incomplete, inaccurate or out of date.
-To request the removal or deletion of personal data where there is no compelling reason for its continued processing.
-To restrict processing, to block processing of your personal data.
-To data portability, having your data moved, copied or transferred from Simpsons (Lincoln) Ltd to another organisation in an easily readable format.
-To object to direct marketing from us.
In the event that you want to purchase a product or service from Simpsons (Lincoln) Ltd, certain personal information is required to enter into a contract with you. Simpsons (Lincoln) Ltd will not be able to enter into a contract with you to fulfil an attempt to purchase a product or service if you do not provide your personal information.
As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain products, services and treatments in these instances.
Health questions are asked in many of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. Simpsons (Lincoln) Ltd asks for consent prior to gathering and processing this information. At any time after giving consent, you can withdraw your consent, subject to legal, insurance and contractual restrictions. Your privacy is important to us, and we only use this information for determining your suitability for the treatment.
Simpsons (Lincoln) Ltd collects data to enable us to provide you with the best experience possible.
Your personal data is collected when you provide it to us through Phorest software, our website, over the phone, in one of our branches, by email, social media, in writing or any other means by which you provide it to us.
Simpsons (Lincoln) Ltd gives you access to information about your account and bookings through Phorest software, for the limited purpose of viewing and updating that information.
We also collect information about how you interact with our website. We get this information by recording interactions using technologies like cookies.
Simpsons (Lincoln) Ltd does not collect the personal data of children under the age of 16 without parental or guardian consent. If you believe that we hold any information from or about a child under age 16, please contact Simpsons (Lincoln) Ltd and if we cannot immediately obtain appropriate parental or guardian consent, we will remove the personal data from storage.
Simpsons (Lincoln) Ltd will never sell or rent your personal data to any third party.
We will not share your information with third parties for marketing purposes.
Your personal data is shared only with Phorest representatives in cases that customer support or troubleshooting is required for the salon. Simpsons (Lincoln) Ltd does not share your personal information with any third-party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.
Data processors are third parties who provide some elements of our business services for us. Where we use a third party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third parties with whom we work with will never share or disclose your personal information and will hold it securely at all times. We may pass your information to our third party service providers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example, to send you mailings). When we work with a third party we only disclose information necessary to deliver the service and we have a signed contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
We may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
We will only send you marketing material on the basis you have provided us with consent to do so. Consent is typically provided via checking an opt in box presented to you on a Simpsons consultation form or when you subscribe to our mailing list online or in some cases, it may be provided by you to us either verbally over the telephone or in person.
We use password protected software which allows us to track and make bookings. The information you complete on your consent form will be added to your customer account on this software for to ensure your future appointments with us can run as smoothly as possible.
We take appropriate security measures that surrounds the servers where any data is stored, minimising any risk of a data breach.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
The data that we collect from you will not be transferred to, or stored at, any destination outside of our own premises. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Our website may contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Simpsons (Lincoln) Ltd retains your personal data for as long as necessary to provide you with our services as our client. Simpsons (Lincoln) Ltd are required under tax laws to keep your personal data for a minimum of 7 years. Health and Safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.
The criteria for which we would continue to process your personal information includes:
-Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information.
-Where processing is necessary for the establishment, exercise or defence of legal claims.
Simpsons (Lincoln) Ltd will only store your information whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
When your personal data is processed through Phorest software, all of it is held within the EU. Your information is processed by the Phorest software and stored in the Amazon Web Services cloud. During this process your data is encrypted in transit and at rest.
A cookie consists of information sent by a web server to a web browser,and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
Appropriate measures are taken to protect your personal data from access from unauthorised persons or inappropriate access, internal or external. Your connection to the Phorest system uses a HTTP secure communication protocol and TLS security. This means all information passed to the Phorest system is encrypted during data input and transfer to the cloud. Any paper files recording your personal data are held in a locked filing cabinet or safe which can only be accessed by authorised personnel in the salon/spa. Employees are only assigned specific access rights and can only access the salon software with the PIN number assigned to them by the management of the salon/spa.
The GDPR gives you various rights to the information we hold about you. Such rights can be exercised by you in accordance with the GDPR. In line with the regulation, all reasonable requests will be free of charge and processed within the permitted time period.
Any changes we may make to our privacy policy in the future will be displayed on this page. You should check this page occasionally to ensure you are happy with any changes and, where deemed appropriate, notified to you by e-mail.
In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being processed by Simpsons (Lincoln) Ltd (or third parties used by Simpsons (Lincoln) Ltd or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and Simpsons (Lincoln) Ltd and also the salon/spa Data Protection Officer/GDPR Owner.
Data Protection Commissioner
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:
Simpsons (Lincoln) Ltd Data Protection Officer
Park House
Lincoln Road
Branston
Lincoln
LN4 1PD
or by emailing us at: