At Simpsons, your privacy is extremely important to us. We are committed to protecting and respecting any personal and identifiable information that you might provide us with whilst you visit our website or salon/spa. The following privacy statement will explain what personal data we collect from you and how we use that information.
The data we collect from you is for “legitimate interest” as recognized by the data protection act. The processing of this information is fair and lawful and complies with the data protection principles.
Who is responsible for managing my information?
This website and salon/spa is owned and managed by Simpsons (Lincoln) limited.
We are responsible for the collected and proper management of any personal information you submit on our website or instore. We will keep your personal details secure and use the information you provide consistently with applicable privacy data protection laws and the terms of this policy.
Why we collect personal data
Simpsons collects data to enable us to provide you with the best experience possible. Some of the data we collect is provided directly by you, for example, when you sign up to our newsletter, create a Simpsons online account to purchase a gift voucher or product, or when you visit us directly for a treatment/spa experience and complete a pre treatment medical form prior to your chosen treatment/experience
We also collect information about how you interact with our website. We get this information by recording interactions using technologies like cookies.
The data we collect from you depends on your interaction with us. The type of data we collect can include the following:
Name and contact details – We collect your first and last names, email address, postal address, phone number and any other relevant contact details
Demographic details – We collect information about your age, gender and country
Login information- We collect information that you provide to us for the purpose of registering with us
Including, information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
Your Computer- We may collect information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)
Payment details–The data we collect to complete the transaction may include the credit card or payment used for the purchase of goods, including information relating to any purchases you make of our goods or services
Relevant Medical information – We collect information regarding any medical information that is necessary for the safe administration of treatments
Guest information – We collect information about any guests that you might be visiting simpsons with and any other information that you choose to send to us
How we use personal data
Personal data shall be obtained only for specified and lawful purposes, and shall not be further processed in any manner incompatible with those purposes
Personal data we collect shall be adequate, relevant and not excessive in relation to the purposes for which they are processed, Personal data will be accurate and, where necessary, kept up to date.
Simpsons will use the data we collect to operate our business and provide you with the products and services we offer. This includes using data to help personalise your experience. We may also use the data we collect to communicate with you. For example, keeping you informed about your booking.
We use the personal information we collect about you in the following ways:
-To provide you with information, products and services that we offer.
-To secure your booking or to process any transactions you are completing with us
-To process any special offers or promotions.
-To check you are not conta-indicated to the treatment/spa experience you have booked.
-To respond to enquiries, suggestions or complaints.
-To maintain our own business records and accounts.
-For Marketing, such as:
-Providing you with information about any products you have previously purchased or informing you about any similar products that relate to products you have previously purchased
-Measuring and understanding the effectiveness of any advertising we serve to you
-To offer any suggestions and recommendations to you about products that may interest you,
-To administer the website
-To improve your browsing experience by personalising the website
- To enable your use of the services available on the website
- To send to you goods purchased via the website or over the phone, and supply to you services purchased via the website or over the phone
- To send statements and invoices to you, and collect payments from you;
-To send you general (non-marketing) commercial communications;
-To send you email notifications which you have specifically requested;
-To send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
Do we share your personal data?
Simpsons will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third party service providers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example, to send you mailings). When we work with a third party we only disclose information necessary to deliver the service and we have a signed contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
We may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
We will only send you offers/newsletter on the basis you have provided us with consent to do so. Consent is typically provided via checking an opt in box presented to you on a Simpsons consultation form or when you subscribe to our mailing list online or in some cases, it may be provided by you to us either verbally over the telephone or in person.
Security of your personal data
We us password protected software which allows us to track and make bookings. The information you complete on your medical form will be added to your customer account on this software for to ensure your future appointments with us can run as smoothly as possible.
We take appropriate security measures that surrounds the servers where any data is stored, minimising any risk of a data breach
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
Our website may contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
When will we contact you in the future?
We would like to send you information about our products and service. We may do this by post, telephone, email or SMS, unless you have told us your do not wish to be contacted in this way.
You can unsubscribe at any time by contacting us direct.
How long will we hold your information for?
We will only store your information whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner
How to access and control your personal data
You have a choice about whether or not you wish to receive information from us. If you are not interested in receiving marketing information from us about the latest offers and news exclusive for you, you are able to unsubscribe from our mailing list at the bottom of any email you receive. Alternatively, you can contact us directly.
We will not contact you unless you have given us your prior consent.
We like to make sure that all the information we hold about our customers is as up to date as possible. If you would like to edit any of your details, you can do this by contacting us.
Cookies and similar technology’s
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
The GDPR gives you various rights to the information we hold about you. Such rights can be exercised by you in accordance with the GDPR. In line with the regulation, all reasonable requests will be free of charge and processed within the permitted time period.
Simpsons Boutique Spa
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