Our Refund Policy
We can only accept returns for faulty goods, in accordance with customers statutory rights but unfortunately not for unwanted items.
Please note that gift vouchers are non refundable and cannot be exchanged for cash.
We offer a free consultation service over the phone or at our spa at Branston Hall or our City Centre Medi Spa with an experienced skin care specialist, this consultation will ensure you are buying the correct products for your skin type.
Where possible we will endeavour to offer an exchange or refund on products (excludes gift vouchers) within 7 days of purchase, providing the item is unopened and in its original packaging, the cost of postage and the safe return of the item must be the responsibility of the purchaser.
If you have a problem with your product, please contact our customer service team on 01522 797989 or via email firstname.lastname@example.org.
We regret that we cannot be held responsible for anything lost in transit. We recommend sending by recorded delivery.
Once we have received your item you will receive a confirmation email. A refund will then be issued against your original method within 5 working days excluding any delivery costs.