Cancellation Policies

We understand that at times things can occur which may prevent you from giving the relevant notice to cancel or rearrange your booking, we will always try to fill your appointment slot at short notice to avoid charging you the cancellation fee. However, please understand that this is not always possible.

We are a privately owned, independent business, and as a courtesy to our staff and to cover the business operation costs, your scheduled appointment time does need to be covered in line with our cancellation policy.

We politely ask that if you are not happy to be charged the cancellation fee should we not be able to fill your cancelled appointment slot, that you only make a last-minute booking when you are certain you can attend. (Last minute reservations are possible, and we will do our best to accommodate, but are not always guaranteed.)

The cancellation charge will be made at the time of cancelling or rearranging your booking to the card used to secure the reservation. If we can fill the cancelled appointment time slot, we will credit your Simpsons account with the paid cancellation fee for you to use in the future off either treatments, spa package or retail and gift voucher purchases in any of our branches.

Please try to give at least 48hrs notice when cancelling or rearranging your booked appointment(s) to allow us time to refill your cancelled appointment slot and to avoid any cancellation charges being made to the card used to secure your booking.

By booking an appointment with us you agree to our booking cancellation terms and conditions.

Treatment Cancellation Fee

48 hours up to 24hrs prior to your pre booked arrival time will incur a 25% charge of the total treatment(s) booked.

24 hours up to 2hrs prior to your pre booked arrival time will incur a 50% charge of the total treatment(s) booked.

2 hours or less, or a no show will incur a full charge of treatment(s) booked.

Treatment Course Cancellation

If you are on a course for your treatment and need to cancel or rearrange your treatment(s), the same cancellation terms will still apply.

Either a valid credit card will be charged the cancellation fee owed or a treatment will be deducted from your course.

You can manage, cancel or rearrange your treatment(s) booking yourself, up to 48hours prior to your arrival time via the manage your booking tab or via our mobile booking app. If you need to cancel or reschedule your booking after this time, you will need to call our reservations team direct on 01522 797989

We understand that at times things can occur which may prevent you from giving the relevant notice to cancel or rearrange your spa experience booking, which is why we have put together the following cancellation policy to help protect both our business and our customers by giving you reasonable cancellation terms and with the flexibility of adding on our flexible booking plan should you want peace of mind.

We are a privately owned, independent business, and as a courtesy to our staff and to cover the business operation costs, your pre booked spa experience time does need to be covered in line with our cancellation policy.

We politely ask that if you are not happy to be charged the cancellation fee, that you only make a last-minute spa experience booking when you are certain you can attend. (Last minute reservations are possible, and we will do our best to accommodate, but are not guaranteed as our spa does get busy.)

The cancellation charge will be made at the time of cancelling or rearranging your booking.

Changes can be made 1 month or more prior to your spa experience arrival date without any fees.

To make changes, cancel or rearrange any spa experience bookings within less than 1 month until your booked arrival date the following fees will apply.

Less than one month prior will incur a £5 administrative fee per person.

7 days prior will incur a £15 administrative fee per person.

48 hours prior will incur a 50% charge per person of the total experience and any additional treatments booked.

24 hours or less will incur a full charge per person of the experience and all additional treatments booked.

Buy a Flexible Booking Plan

Add on a flexible booking plan at the time of making your spa experience booking or by 4pm the following day and have peace of mind that if your plans change or if something comes up or you are unwell, you can change your spa experience date without losing all your money.

For an additional £15 per person, you can make any changes or cancel and rearrange your experience up to 24 hours prior to your arrival date without any charges.

If you need to cancel or rearrange less than 24 hours up to 2 hours before your arrival time a 50% charge will apply to the cost of the spa experience and any additional treatments booked instead of the full 100% fee.

If you do not turn up or if you cancel with less than 2 hours’ notice of your booked arrival time, you will incur a full charge of 100% of the experience and treatments booked.

Flexible Booking Plan T&Cs

Flexible booking must be added on at the time of making the spa booking or by 4pm the following day. It cannot be added after this time at a later date. The flexible booking is per person and will be applied to each individual booking who want the added protection should they need to cancel or rearrange last minute.

If flexible booking option is paid, it will only be valid once, if the booking is rearranged, they would have to pay an additional £15pp to secure the flexibility for the new date booked.

Cash/card refunds are not available should you wish to cancel your experience. Any money paid will either remain on your customer account for you to use in any of our branches in the future on treatments, spa experiences or retail purchases with no expiry date. Alternatively, we can refund you in the form of a Simpsons gift voucher that can used either by yourself or you can gift to someone else and can be redeemed at any of our branches and will have a 1-year expiry date from the date of issue.

To cancel, rearrange or make changes to your spa experience, call our reservations team direct on 01522 797989 opt 1.

We understand that at times things can occur which may prevent you from giving the relevant notice to cancel or rearrange your cottage booking, which is why we have put together the following cancellation policy to help protect both our business and our customers by giving you reasonable cancellation terms and with the flexibility of adding on our flexible booking plan should you want peace of mind.

We are a privately owned, independent business, and as a courtesy to our staff and to cover the business operation costs, your pre booked stay time does need to be covered in line with our cancellation policy.

We politely ask that if you are not happy to be charged the cancellation fee, that you only make a last-minute booking when you are certain you can attend.

The cancellation charge will be made at the time of cancelling or rearranging your booking.

Changes can be made 1 month or more prior to your arrival date without any fees.

To make changes, cancel or rearrange any overnight bookings within less than 1 month until your booked arrival date the following fees will apply.

Less than one month prior will incur a £5 administrative fee per person.

7 days prior will incur a £15 administrative fee per person.

48 hours prior will incur a 50% charge of the total booking and any additional added extras booked.

24 hours or less will incur a full charge of the total booking and all additional extras booked.

Buy a Flexible Booking Plan

Add on a flexible booking plan at the time of making your overnight booking or by 4pm the following day and have peace of mind that if your plans change or if something comes up or you are unwell, you can change your spa experience date without losing all your money.

For an additional £15, you can make any changes or cancel and rearrange your overnight stay up to 24 hours prior to your arrival date without any charges.

If you need to cancel or rearrange less than 24 hours of your scheduled arrival date a 100% charge will apply to the cost of the whole booking and any additional extras booked instead of the full 100% fee.

If you do not turn up or if you cancel with less than 2 hours’ notice of your booked arrival time or check in time of 3pm, you will incur a full charge of 100% of the booking.

Flexible Booking Plan T&Cs

Flexible booking must be added on at the time of making the booking or by 4pm the following day  and cannot be added after this time at a later date.

If flexible booking option is paid, it will only be valid once, if the booking is rearranged, you would have to pay an additional £15pp to secure the flexibility for the new date booked.

Cash/card refunds are not available should you wish to cancel your booking. Any money paid will either remain on your customer account for you to use in any of our branches in the future on accommodation, treatments, spa experiences or retail purchases with no expiry date. Alternatively, we can refund you in the form of a Simpsons gift voucher that can used either by yourself or you can gift to someone else and can be redeemed at any of our branches and will have a 1-year expiry date from the date of issue.

To cancel, rearrange or make changes to your booking, call our reservations team direct on 01522 797989 opt 1.

Add on a flexible booking plan at the time of making your spa experience or holiday cottage booking or by 4pm the following day and have peace of mind that if your plans change or if something comes up or you are unwell, you can change your booked date without losing all your money.

For an additional £15 per person, you can make any changes or cancel and rearrange your booking up to 24 hours prior to your arrival date without any charges.

If you need to cancel or rearrange less than 24 hours up to 2 hours before your arrival time a 50% charge will apply to the cost of the booking and any additional extras booked instead of the full 100% fee.

If you do not turn up or if you cancel with less than 2 hours’ notice of your booked arrival time, you will incur a full charge of 100% of the booking.

Flexible Booking Plan T&Cs

Flexible booking must be added on at the time of making the booking or by 4pm the following day and cannot be added at a later date. The flexible booking is per person and will be applied to each individual booking who want the added protection should they need to cancel or rearrange last minute.

If flexible booking option is paid, it will only be valid once, if the booking is rearranged, they would have to pay an additional £15pp to secure the flexibility for the new date booked.

Cash/card refunds are not available should you wish to cancel your booking. Any money paid will either remain on your customer account for you to use in any of our branches in the future on accommodation, treatments, spa experiences or retail purchases with no expiry date. Alternatively, we can refund you in the form of a Simpsons gift voucher that can used either by yourself or you can gift to someone else and can be redeemed at any of our branches and will have a 1-year expiry date from the date of issue.

To cancel, rearrange or make changes to your booking, call our reservations team direct on 01522 797989 opt 1.