Pre-treatment & Arrival Information

24 hours prior to your booking we will email you a consent form, if you have multiple treatments booked on the same day you may be sent more than one consent form. Please read the information in the form(s) before signing. It is important that you follow all pre and post treatment advice that is given to reduce the risk of any side effects.

Some of our treatments / spa facilities may be contra-indicated. Our staff members are not qualified medical professionals and cannot determine your suitability for treatments based on your medical conditions. It is the customers responsibility to check prior to making any booking or receiving any treatment, that the treatment / service you wish to have is not contra-indicated to any medical conditions or allergies. If you know or are concerned that you have a medical condition that might interfere with you enjoying a treatment safely you should get advice from a relevant medical professional and follow that advice. You are ultimately responsible for your own general health and welfare and Simpsons cannot be held responsible should you proceed with a treatment that is contra-indicated. If your treatment choice is unsuitable an alternative will be offered. Our usual cancellation terms will still apply should you not proceed with the booked treatment.

All our treatments / services will be carried out to the highest standards possible by our fully qualified members of staff. However, at times complications can still occur and some people may experience possible side effects, most commonly, allergies or reactions to any products, ingredients or treatments.

All treatment and services are at the customer’s own risk. Simpsons cannot be held responsible for any reactions or side effects you may have, either now or in the future including those to any home care products you may purchase. No refunds or exchanges will be given should you have a reaction.

Only certain treatments require a patch test to be carried out 48 hours before your appointment. These treatments include: HD Brows, LVL Lashes, tinting treatments, laser treatments and semi-permanent make up. For these treatments you must attend one of our locations for a patch test 48 hours prior to your treatment and as per the manufacture guidelines thereafter.

As allergies can develop at any time to any treatment, all treatments are at your own risk. If you are concerned about any side effects or having a reaction to any of our treatments, it is advisable to have a patch test 48 hours prior to any treatment either now or in the future, especially if you have sensitive skin or have had a previous reaction to any product or treatment. However, even if you do not have a reaction to the patch test it does not guarantee that a reaction will not occur on the day of your treatment or after the treatment is completed, it just minimises the risk and therefore as a precaution we would advise you to be re-patch tested 48 hours before each treatment either now or in the future.

It is the customers responsibility to request and attend one of our locations for a patch test 48 hours prior to the booked treatment. If you don’t attend for a patch test, an alternative treatment will be offer, should you wish to not proceed our usual cancellation policy will apply.

Please check the location of your booking to ensure you arrive to the correct branch on time, we run on a prompt booking schedule and a late arrival may mean that your treatment or spa time is reduced or unable to be honoured. You will still be charged for the full treatment or spa experience originally booked as per our cancellation policy.

If you wish to add on additional treatments last minute, please ask at the check-in desk. We will do our very best to accommodate your request, but this may not always be possible. We do recommend advanced booking.

On arrival for a spa experience, please check in at the spa booking desk. To ensure a calm and relaxing spa experience for all guests, arrival times are staggered throughout the day. We kindly ask that you do not arrive before your scheduled time, as our team may be assisting other guests and changing areas may already be at capacity.

If you have any gift vouchers, please hand these in on arrival to avoid any charges being made to the card you left to secure the booking.

On arrival you will be greeted by one of our spa hosts who will be readily available to serve you throughout your visit.

You will be given a copy of your personal itinerary with the schedule of your day and your departure time.

Our lockers have a digital lock, inside You will find a freshly laundered bathrobe and towel which is available for your use throughout your experience.

Additional towels are available complimentary throughout your stay. If you require a second robe, a small laundry charge will apply.

Our changing rooms are equipped with body wash, shampoo and conditioner. We provide hair dryers, cleansing lotion and body moisturisers for guests to use.

Suitable footwear

For walking around the spa and spa garden facilities, we recommend a pair of flip flops or slippers. (Flip flops can be purchased from the spa desk at an additional charge).

Swimwear

If you experience includes a Rasul Mud Temple, please be aware that the natural colourings in the muds may stain light coloured swimwear, therefore we suggest you bring darker swimwear to avoid this. Simpsons cannot be help responsible to any damages to personal items.

Gift vouchers

If applicable for payment or a charge will be made to your card used to secure the booking to cover the cost of the experience.

• There may be occasions when advertised services and facilities need to be withdrawn temporarily i.e. due to unavailable stock, repair, cleaning, or adverse weather conditions, we reserve the right to make such alterations without prior notice and we are unable to accept any liability as a result thereof. No refunds or compensation will be given.
• Simpsons cannot be held responsible for the loss or damage to any personal belongings therefore:
• We do not recommend wearing jewellery in the thermal spa area, as some items can tarnish.
• Be mindful in what you wear to your appointment, some residue from products may transfer to your clothes during or after your treatment.
• All treatment times listed on our website are correct and include a consultation to ensure the most suitable treatment is provided and correct home care recommendations are given, allowing you to continue the benefits after your treatment.
• The treatment time listed on our online booking system may look different to that listed on our website, this is often shown as an extended time. The additional time is allocated to allow our staff ample clean down time between appointments. The treatment time you are paying for and will get is that listed on our website.
• We reserve the right to increase our prices at any point without notice. If you want to lock in the price stated, we recommend you purchase a course.
• We guarantee our work. If you are dissatisfied, please contact the branch in which you visited within 5 days, and we will carry out services necessary to give complete satisfaction.
• If our staff in branch are unable to deal with your complaint, they will escalate the matter to our head office, you will usually receive a response with 5 working days. Refunds are not available and will not be given.
• Young children under 16 are unable to accompany you to your appointment due to health and safety.
• All our calls are recorded for monitoring and training purposes. For security, recordings are paused when payment details are taken.
• Please ensure you read and understand our terms and conditions before booking. This constitutes a contract between Simpsons and all customers booked as part of an individual reservation or spa package.

Check-in is available from 3:00pm onwards on your day of arrival.

The cottage is accessed via a key safe / smart lock. The day before your arrival we will email you the details of how to access the cottage,  including a unique 4 pin code. This self check in allows you to arrive at a time to suit you.

Please ensure you have received your access details prior to arrival. If you haven’t received an email, please contact us on 01522 797989 opt 1 before 4pm on the day of your arrival.