Payment Terms
A valid credit or debit card is needed when making a booking online, instore or over the phone. We will securely take your card details and they are stored securely on your customer account to hold your reservation. A small deposit will be processed and made as a deposit against your pre booked treatment(s). The paid deposit will be deducted from your bill at checkout.
Deposits taken will vary from just £1 up to 100% of the total cost of the booked treatment(s). The longer the treatment booking the higher the deposit taken. Full payment will be taken if the booking is over 3 hours or for a group of people attending together.
We are unable to hold or reserve any dates and times without securing your booking with valid card details.
If you do not cancel within our cancellation terms the deposit will be lost and any money due to us to cover the cancelled/ rescheduled appointment will be deducted from the card used to secure the booking in line with our cancellation policy.
Should you cancel in line with our cancellation policy, cash/card refunds are not available. Any money/deposits paid will either remain on your customer account for you to use in any of our branches in the future on treatments, spa experiences, cottage stays or retail purchases with no expiry date. Alternatively, payments of over £10 can be refunded to you in the form of a Simpsons gift voucher, vouchers can then be used either by yourself or gifted to someone else to use at any of our branches and will have a 1-year expiry date from the date of issue.
If you have a gift voucher, please ensure it is date.
The voucher serial number can be used instead of a deposit taken when you book direct with us either instore or over the phone; however, our reservations team will still need to take valid card details to secure the booking and to cover the cancellation policy should you need to cancel or rearrange at late notice. If you book online, you will need to pay the online deposit using a valid card. If you cancel/reschedule outside of our cancellation terms, your credit card will be charged to cover the cancellation fee and your voucher will still be valid to use at a future date.
After your appointment, at checkout, the voucher will need to be given in at reception as payment or a valid E-Voucher serial number will need to be presented. If you do not bring your voucher or present your E- Voucher, any money owing to cover your bill will need to be paid in full and will be charged to your card. Your voucher will remain unused and will be available to use at your next appointment. We are unable to offer refunds on card or cash payments if you bring your vouchers in at a later date. We cannot be held responsible if you have lost or misplaced your voucher, you will still be required to make full payment for your booking using an alternative payment method.
The full amount of money on your voucher does not have to be used in one transaction, any change due from your voucher will remain on the voucher for your next appointment. Cash refunds are not available.
Buy a gift voucher
If you love a specific treatment, then our course options are a great way to reap the benefits of regular treatments. If you purchase one of our course options, the treatments that are included in that course have a 2-year expiry date, so by buying a course you not only make an initial saving of getting a free treatment included, you also lock in the price if the treatments increase during that period.
All courses must be paid in full upfront. Treatments in the course are set and cannot be changed or upgraded. Refunds are not available on courses and treatments cannot be gifted or shared with another person. The course will remain solely on one person’s account until all sessions are redeemed within the 2-year period.
We are required to take full payment upfront at the time of booking for any of our spa experiences. We are unable to hold or reserve any dates and times until a payment has been made in full. Should you cancel in line with our cancellation policy, cash/card refunds are not available. Any money/deposits paid will either remain on your customer account for you to use in any of our branches in the future on treatments, spa experiences or retail purchases with no expiry date. Alternatively, payments of over £10 can be refunded to you in the form of a Simpsons gift voucher, vouchers can then be used either by yourself or gifted to someone else to use at any of our branches and will have a 1-year expiry date from the date of issue.
View our Spa Experiences
If you have a gift voucher, please ensure it is date.
The voucher serial number can be used to secure your spa booking date. If the voucher value doesn’t cover the full value of the spa experience booked you will be required to pay the remaining balance at the time of making the reservation. If your voucher is for the full value of the booked spa experience, our reservations team will still need to take valid card details to secure the booking and to cover the cancellation policy should you need to cancel or rearrange at late notice. If you cancel/reschedule outside of our cancellation terms, your credit/debit card will be charged to cover the cancellation fee and your voucher will still be valid to use at a future date.
On the day of your spa experience you will need to hand the voucher in at reception on arrival as payment or a valid E-Voucher serial number will need to be presented. If you do not bring your voucher or present your E-Voucher, any money owing to cover your bill will need to be paid in full and will be charged to your card used to secure the booking. Your voucher will remain unused and will be available to use at your next booking. We are unable to offer refunds on card or cash payments if you bring your vouchers in at a later date. We cannot be held responsible if you have lost or misplaced your voucher, you will still be required to make full payment for your booking using an alternative payment method.
The full amount of money on your voucher does not have to be used in one transaction, any change due from your voucher will remain on the voucher for your next appointment. Cash refunds are not available.
Buy a gift voucher
We are required to take full payment upfront at the time of booking for any of our Holiday Cottages. We are unable to hold or reserve any dates until a payment has been made in full.
Should you cancel in line with our cancellation policy, cash/card refunds are not available. Any money/deposits paid will either remain on your customer account for you to use in any of our branches in the future on treatments, spa experiences, cottage stays or retail purchases with no expiry date. Alternatively, payments of over £10 can be refunded to you in the form of a Simpsons gift voucher, vouchers can then be used either by yourself or gifted to someone else to use at any of our branches and will have a 1-year expiry date from the date of issue.
Add on a flexible booking plan at the time of making your spa experience or holiday cottage booking or by 4pm the following day and have peace of mind that if your plans change or if something comes up or you are unwell, you can change your booked date without losing all your money.
For an additional £15 per person, you can make any changes or cancel and rearrange your booking up to 24 hours prior to your arrival date without any charges.
If you need to cancel or rearrange less than 24 hours up to 2 hours before your arrival time a 50% charge will apply to the cost of the booking and any additional extras booked instead of the full 100% fee.
If you do not turn up or if you cancel with less than 2 hours’ notice of your booked arrival time, you will incur a full charge of 100% of the booking.
Flexible Booking Plan T&Cs
Flexible booking must be added on at the time of making the booking or by 4pm the day after. It cannot be added on any later than this. The flexible booking is per person and will be applied to each individual booking who want the added protection should they need to cancel or rearrange last minute.
If flexible booking option is paid, it will only be valid once, if the booking is rearranged, they would have to pay an additional £15pp to secure the flexibility for the new date booked.
Cash/card refunds are not available should you wish to cancel your booking. Any money paid will either remain on your customer account for you to use in any of our branches in the future on accommodation, treatments, spa experiences or retail purchases with no expiry date. Alternatively, we can refund you in the form of a Simpsons gift voucher that can used either by yourself or you can gift to someone else and can be redeemed at any of our branches and will have a 1-year expiry date from the date of issue.
To cancel, rearrange or make changes to your booking, call our reservations team direct on 01522 797989 opt 1
.
Offers direct to your inbox
